Question 1

What are the Terms and Conditions?

Accepted Answer

Cancellation & ReschedulingAll rental payments are non-refundable. If the Client cancels with at least 48 hours’ notice, a credit will be issued and valid for 90 days to rebook a new date and time (rebooking must be arranged via email). Cancellations made with less than 48 hours’ notice will result in forfeiture of the booking and all fees paid. DamagesThe Client accepts full responsibility for any damage that occurs during their rental period. This includes, but is not limited to:Broken glass or mirrorsDamaged or missing furnitureStained or torn upholsteryDamaged or missing photography equipmentBroken light fixturesStructural damage (including scrapes to floors, holes in walls or ceilings, etc.)The Client agrees to cover all repair costs and/or full replacement value of any damaged items, equipment, or structural components. Cleaning FeeThe Client agrees to return the studio in the same condition it was found. A $100 cleaning fee will be applied if the studio requires additional cleaning due to:SpillsStains on furniture or propsFull floor cleaning due to guests not removing footwear.Scuff marks on floors or wallsUncleaned dishes and kitchenetteExcessive mess or debrisPlease take extra care with the white floors and furnishings. Cleaning supplies (vacuum and mop) are available in the storage room for your use. Limit of LiabilityThe Client agrees to indemnify, defend, and hold harmless Creative Collective YXE and its affiliates, employees, agents, and independent contractors from any injury, death, property damage, liability, claim, or cause of action arising out of or related to the use or rental of the studio space.

Question 2

What is the cancellation policy?

Accepted Answer

If you need to cancel, please do so at least 48 hours in advance to receive a 90-day rebooking credit. All payments are non-refundable. Cancellations within 48 hours of your scheduled rental will result in forfeiture.

Question 3

Is the studio wheelchair accessible?

Accepted Answer

Our space is wheelchair accessible. Please note that there is no designated wheelchair-specific parking available. The ramp to the sidewalk is located on the east side of Unit 17 (Creative Collective YXE).

To help us keep the studio clean and pristine for all renters throughout the day, we kindly ask that you bring a rag or cloth to wipe down the wheels of any wheelchairs or walkers upon entering the studio.

Question 4

Are pets allowed in the studio space?

Accepted Answer

At this time, we do not allow pets in the studio space. This policy may change in the future.

Question 5

How do we get into the building?

Accepted Answer

There is a code access panel located to the left of the front entrance to the unit. Each private booking will receive a private code that will activate during your booking timeframe only. This code will be sent to your email a few minutes after your payment has been made. Check your junk mail if you don't see emails in your inbox. Our emails often end up in there.

Please ensure that this code is exclusively shared with you and your invited guests only. All unit entries and exits are monitored, to ensure bookings do not go overtime, as well as to keep the space secure.

Question 6

Is there access to a kitchen or bathrooms

Accepted Answer

Yes! There is a small kitchenette including a sink, mini fridge, and a coffee machine. Coffee is available for you and your guests' convenience at no extra cost. However any refreshments in the mini fridge are not included in your rental, though you are welcome to use the fridge if needed.

Please be sure to clean, with dish soap, any mugs and dishes used prior to leaving.

There is a single accessible bathroom/change room located at the end of the hallway on the right.

Question 7

Can we bring food and drinks into the space?

Accepted Answer

You’re welcome to enjoy food and drinks in the studio, however alcohol is not allowed on the premises.

Please be sure to clean up after yourself, dispose of all garbage, and take care of any spills right away. If extra cleaning is needed beyond our regular upkeep, a $100 cleaning fee will be charged following your rental.

Question 8

Can we move the furniture?

Accepted Answer

Yes, of course!  Please lift items instead of dragging them to avoid marking or damaging the floors. Additionally, ensure that all items are returned to their original positions. Let us maintain cleanliness and respect the shared environment.

Question 9

What's available for use in the studio?

Accepted Answer

We have an ever growing inventory of items, props, furniture pieces, equipment, decor, event decor and essentials, throughout the studio space available for your use during your time in the studio. Please ensure what you use is put back where it was found at the end of your time here.

Question 10

What is the natural light situation?

Accepted Answer

There is a wall of north facing windows. The natural light can vary in the space depending on the time of day and also whether it's sunshine or cloud cover. Being north facing, you'll mostly have the soft indirect light throughout the day. You will rarely see direct sunlight coming through the windows except for a short period in the late summer and fall evenings nearing sunset.

We do have available for use a LEDWindow Pro. Which is an artificial window on wheels that can replace the natural window light for when what's coming through the windows is just not enough. It's 7'x7' in size and works well for subjects that are placed relatively close to it.

Question 11

I didn't recieve a Confirmation Email or Building Access Details.

Accepted Answer

Confirmation with Building Access Details are automated emails that go out immediately after payment is made. Our system is often flagged as spam with most email servers, you'll need to be sure to check your junk mail for these emails.You will receive a confirmation after booking, a reminder one week prior and 24 hours prior to your booked date.If you have any questions, please reach via the contact form through our website.

Frequently Asked Questions